Surge Casino Cookies Policy
This Cookies Policy explains how Surge Casino uses cookies and similar technologies when you visit our website and use our online gaming services in Australia. It describes what these technologies are, why we use them, and the choices available to you to manage them.
Cookies are used to help the site work reliably, support account features, understand how the platform is used, and deliver a smoother experience. This policy should be read alongside any other notices you may see on the site, including prompts shown when you first arrive or adjust your preferences.
What Cookies Are
Cookies are small text files stored on your computer, mobile phone, or tablet when you visit a website. They are widely used to make websites function efficiently, to enable certain features, and to provide information to the website operator.
Cookies can be “session” cookies, which are deleted when you close your browser, or “persistent” cookies, which remain on your device for a set period or until you remove them. Some cookies are set by the website you are visiting (first-party cookies), while others are set by external service providers (third-party cookies).
Surge Casino may also use similar technologies, such as pixels, SDKs, and local storage, that perform comparable functions to cookies. For simplicity, this policy refers to all such technologies as “cookies” unless otherwise stated.
Types of Cookies
Surge Casino uses different categories of cookies depending on their purpose. Some cookies are necessary for core site operation, while others help us improve performance, remember your preferences, or support marketing activities.
The categories described below are commonly used across modern websites:
- Essential cookies that support security, account access, and core functionality
- Performance cookies that help us understand usage and improve stability
- Functional cookies that remember choices and personalise certain features
- Marketing cookies that help measure campaigns and manage advertising relevance
Not all cookies operate in the same way. Some store a unique identifier, some store preference settings, and some simply indicate whether a feature has been enabled. Where practical, we aim to use cookies for defined purposes and keep retention periods proportionate to their role.
Essential Cookies
Essential cookies are required for Surge Casino to provide the services you request. Without them, the website may not load properly, login sessions may fail, and key security controls may not function.
These cookies are typically used to:
- Maintain your session as you navigate between pages
- Enable secure sign-in and protect your account from unauthorised access
- Support payment and cashier workflows, including deposit validation and error prevention
- Distribute traffic across servers to keep the platform stable during busy periods
- Record your cookie preference choices, so prompts are not shown repeatedly
Because these cookies are necessary for site operation, they are generally set by default when you access Surge Casino. If you disable essential cookies through your browser settings, some features may not work, including account login and responsible gambling tools that rely on secure session handling.
Surge Casino is intended for users aged 18+ and essential cookies may also be used to help maintain the integrity of controls associated with account access and safety features.
Performance Cookies
Performance cookies (sometimes called analytics cookies) help Surge Casino understand how visitors use the site. They allow us to measure traffic sources, monitor page performance, and identify technical issues. This information supports improvements to speed, reliability, and user experience.
Examples of what performance cookies may do include:
- Counting visits and tracking which pages are accessed most often
- Measuring load times and error rates to diagnose site problems
- Understanding how users move through registration, login, and the cashier
- Assessing which games or sections are most frequently used
Performance data is commonly aggregated and reviewed in summary form. While some analytics tools use unique identifiers, Surge Casino aims to use these tools to learn what works and what needs attention, rather than to identify you directly.
Functional Cookies
Functional cookies allow Surge Casino to remember choices you make and provide enhanced, more personalised features. These cookies can make your experience smoother by reducing the need to re-enter settings each time you return.
Functional cookies may be used to:
- Remember your language, region, or display preferences
- Keep you signed in for convenience, where you choose that option
- Store game interface settings, such as sound or display choices
- Support live chat tools and maintain continuity in support interactions
- Apply responsible gambling settings within your account experience where relevant
If you disable functional cookies, some personalisation may be lost and certain features may behave more like a “first visit” every time. Core gameplay and account functions may still work, but you may notice more prompts or repeated selections.
Marketing Cookies
Marketing cookies are used to help deliver, measure, and manage advertising and promotional communications. At Surge Casino, these cookies may be used to understand whether a campaign is effective, limit repeated exposure to the same advertisement, and tailor content that may be relevant to your interests.
Marketing cookies may involve:
- Attribution of sign-ups or deposits to specific promotions or traffic sources
- Measuring engagement with adverts shown on third-party sites
- Building audiences for advertising based on website interactions
- Setting frequency caps to avoid showing the same advertisement too often
Marketing cookies do not change the minimum deposit required to play at Surge Casino, which is $A20, and they do not determine the outcome of any game. They relate to communications and measurement rather than game mechanics.
Where marketing cookies are used, they may involve third-party partners who provide advertising technology. These partners may use their own identifiers and policies. Your ability to opt out or adjust settings is described in the Managing Cookies section below.
Managing Cookies
You have options to control how cookies are used on your device. The most direct controls are available through your browser or device settings. You can typically block cookies, delete existing cookies, or set rules for certain sites.
Common approaches include:
- Browser settings: adjust your browser to block some or all cookies, or to alert you before cookies are stored
- Deleting cookies: remove stored cookies and site data, which may sign you out and reset preferences
- Private browsing modes: use features such as “Incognito” or “Private Window” to limit persistence of certain cookies
- Device-level controls: manage advertising identifiers and tracking preferences within your mobile device settings
If you choose to block cookies, you may experience reduced functionality. For example, you may need to re-enter login details more frequently, and some parts of the cashier or responsible gambling tools may not behave as intended.
For browser-specific guidance, you can refer to official support pages:
- Google Chrome cookie controls
- Mozilla Firefox tracking and cookie settings
- Apple Safari cookie management
- Microsoft browser cookie settings
If you need assistance understanding how cookie preferences may affect your Surge Casino account experience, you can contact our support team at [email protected].
Third-Party Cookies
Some cookies used on the Surge Casino website may be set by third parties that provide services we rely on. These services can include analytics providers, advertising technology partners, security tools, payment and fraud-prevention services, and customer support platforms.
Third-party cookies and similar technologies may be used to:
- Measure traffic and site usage through analytics tools
- Detect suspicious activity and help prevent fraud or account takeover attempts
- Support customer service features such as chat or ticketing
- Deliver and measure marketing campaigns on external platforms
Third parties may process information collected through their technologies under their own privacy and cookie policies. Surge Casino does not control how third parties use data collected through their cookies once it is received by them. Where practical, we aim to work with providers that offer clear controls and documentation, and we review integrations to ensure they align with the intended purpose.
If you disable third-party cookies, certain embedded services may not function properly, and some measurement or personalisation features may be limited.
Policy Updates
Surge Casino may update this Cookies Policy from time to time to reflect changes to the website, evolving technologies, or adjustments to how cookies are used. When we make changes, we will update the content of this page and may also provide additional notices on the site where appropriate.
You should review this policy periodically to stay informed about how cookies are used in connection with your access to Surge Casino. Continued use of the website after an update takes effect indicates that you have had an opportunity to review the revised policy and make any desired changes to your cookie settings through your browser or device controls.
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